We offer a 30-day return policy. You may request a return within 30 days of receiving your order.

In addition, under the UK Consumer Contracts Regulations, you have the legal right to cancel your order within 14 days of receiving the goods for a full refund, even if the item is not faulty.

To exercise your right to cancel, you must inform us within 14 days of delivery.

2. Eligibility for Returns

To qualify for a return:

  • Items must be unused and in their original packaging.
  • Items must be in the same condition as received.
  • Proof of purchase is required.
  • Used, worn, or damaged items (unless faulty) are not eligible for return.

We reserve the right to refuse returns that do not meet these conditions.

3. Return Process

To initiate a return, please contact us:

Email: contact@hatown.com
Phone: +44 7367047025

Return Address:
15 Anglesey Rd
Burton-on-Trent
DE14 3PP
United Kingdom

Once your return request is approved, you will receive instructions on how to send your item back.

Items sent back without first contacting us may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is:

  • Defective
  • Damaged upon arrival
  • Incorrect (wrong item received)

If the return is due to our error, we will cover the return shipping costs.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7 business days.

Please note that it may take additional time for your bank or payment provider to process the refund.

6. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, please contact us at contact@hatown.com.

7. Non-Returnable Items

The following items cannot be returned:

  • Used or worn products
  • Gift cards
  • Personalised or custom-made items

8. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: contact@hatown.com
Phone: +44 7367047025

Address:
15 Anglesey Rd
Burton-on-Trent
DE14 3PP
United Kingdom