Privacy Policy - Hatown LTD

This Privacy Policy explains how Hatown (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

We are committed to processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect and process the following categories of personal data:

Contact Information

Full name
Email address
Phone number
Billing and shipping address

Order Information

Purchase details
Payment information (processed securely by third-party payment providers)
Delivery details

Account Information

Login credentials
Account preferences

Technical & Usage Data

IP address
Browser type and device information
Pages viewed and browsing activity
Cookies and tracking technologies

Customer Support Information

Communications via email, phone, or live chat

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil orders
To manage payments and deliveries
To provide customer support
To improve website functionality and user experience
To send service-related communications
To send marketing communications (only where permitted by law)
To comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your data under the following legal bases:

Performance of a contract (to fulfil your order)
Legal obligation (tax, accounting, regulatory requirements)
Legitimate interests (improving services, preventing fraud)
Consent (for marketing communications where required)

5. Sharing Your Information

We do not sell or rent your personal data.

We may share your data with:

Service Providers

Payment processors, shipping companies, hosting providers, and IT service providers.

Legal Authorities

Where required to comply with legal obligations or to protect our rights.

All third parties are required to handle your data securely and lawfully.

6. International Data Transfers

Your information may be transferred and processed outside the United Kingdom, including in the United States.

Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

7. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal and tax obligations
Resolve disputes

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Ensure website functionality
Remember user preferences
Analyse website traffic
Improve user experience

You may control or disable cookies through your browser settings. Disabling cookies may affect certain website functions.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

However, no online transmission can be guaranteed to be completely secure.

10. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at:
contact@hatown.com

11. User-Generated Content

Any reviews, comments, or content you post publicly on our website may be visible to other users. Please avoid sharing sensitive personal information in public areas.