Shipping Policy - Hatown LTD

Orders are processed Monday to Friday (excluding public holidays).

Orders placed before 6:00 PM (GMT/BST) are processed the same business day.
Orders placed after 6:00 PM will be processed on the next business day.

Processing time is typically 1–2 business days.

2. Delivery Time

After dispatch, estimated delivery times are:

United Kingdom: 3–7 business days
International: 5–12 business days

Delivery times are estimates and may vary due to courier delays, customs procedures, or peak seasons.

3. Total Delivery Time

The total estimated delivery time (processing + transit) is typically:

UK Orders: 4–9 business days

4. Shipping Fees

We offer free standard shipping on all orders within the United Kingdom.

There are no hidden shipping charges.

For international orders, shipping costs (if applicable) will be clearly displayed at checkout.

5. Shipping Method

We use recognised courier services to ensure safe and reliable delivery.

The courier used may vary depending on the delivery location.

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please allow 24–48 hours for tracking information to update.

7. Order Cancellations

Orders may be cancelled for a full refund before dispatch.

If the order has already been shipped, cancellation is no longer possible. In this case, you may return the item in accordance with our Return & Refund Policy.

Refunds are processed within 7 business days to the original payment method.