faqs
Frequently Asked Questions
When will I receive my items?
All items are produced and shipped from our facility within one business day of purchase. Once shipped, standard delivery times apply. You can track your order using the tracking information provided in your confirmation email. International deliveries may take longer due to customs regulations.
If your order hasn’t arrived within the expected timeframe, please contact us at Contact@hatown.com
Where is my order?
You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the ‘Track Packages’ section on our website.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and MasterCard.
Your website isn’t loading. What should I do?
If you’re experiencing issues with our website, please contact us with details about the problem so we can resolve it as soon as possible.
What is your return policy?
You may return items within 90 days of delivery. Items must be in their original condition and packaging. If you receive a damaged product, please contact us for assistance.
To initiate a return, email us at Contact@hatown.com.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
I keep getting an error message. What should I do?
Please reach out to us and provide details about the error you’re encountering so we can assist you promptly.
I entered the wrong shipping address. Can I change it?
If you notice an error in your shipping address, contact us immediately. If your order hasn’t shipped yet, we can update the address. Otherwise, we will need to wait until the item is returned to us before resending it.
What happens if my order is returned to sender?
If your package is marked as “undeliverable” and returned to us, we will reship it to you at no additional cost.
What happens if my order is returned to sender?
You may return items within 90 days of delivery. Items must be in their original condition and packaging. If you receive a damaged product, please contact us for assistance.
To initiate a return, email us at Contact@hatown.com.
How do I exchange an item?
For exchanges, please email us at Contact@hatown.com and we will guide you through the process.
